Did you know that utility bills can have errors of up to 3-5%? It is for this reason that LGE validates all client invoices as standard, ensuring that invoices are being effectively analysed and accurately charged.
LGE’s team of experienced utility analysts can help you navigate the complexities of energy invoicing. The Bureau Team will be responsible for managing all invoicing requirements, with copies of all invoices being held in LGE’s bespoke database. LGE’s system and analysts performs over 100 key checks on each uploaded invoice. LGE’s analysts meticulously review the data, searching for anomalies and opportunities to reduce your costs based on your supplier contract and meter details. LGE’s bureau service will:
- Perform over 100 key checks on each uploaded invoice.
- Perform a comprehensive data review.
- Search for anomalies and opportunities to reduce a customers’ costs based on supplier contract and meter details.
What happens in the Bureau process?:
Data Collection- LGE executes a three-tiered data collection process. The process commences with checks on the data upon entry into the system. The system then performs 28 automated checks on the data. An LGE analyst then performs a final manual check.
System- The database is utilised internationally and has over 900 suppliers set up on it. The system has the capacity to receive a wide variety of digitised invoice formats. Furthermore, the system can also upload physical invoices through a scraping tool.
Invoice Reporting- LGE produces monthly validation reports built off billing data. LGE then estimates any incorrect billing enabling the client to reliably budget. The validation report examines discrepancies that need to be raised with a supplier. LGE advises the client of any inaccuracies in their favour.
Queries- LGE places any queries on a bespoke client query log. Bill validation queries are reported monthly with statuses and next actions itemised. LGE works on a pay and recover basis. For any high-cost inaccuracies, LGE will contact the supplier and requested a hold on the account. LGE also raises a query with the supplier for any smaller invoice issues. The client then receives a credit on their next invoice.
Duration- LGE attributes strict SLAs to the time and method of invoice process.
For more information on our bureau services speak to your account manager today or contact us at info@lgegroup.com.